Support

Help with Rezilia.

Whether you use the Rezilia app for your family or run a Rezilia Pro deployment, this page is the fastest way to an answer. Email support@taloshealth.ai and a real person replies within two business days.

Get in touch

Three ways to reach us.

Email

Write to support@taloshealth.ai. We answer within two business days, in English or French.

In the app

Open Rezilia, go to Profile, then Help, and send a bug report, a question or an idea, with a screenshot if it helps.

Demos and partnerships

For hospitals, employers, insurers and nonprofits, use the contact page to reach the team and book a Rezilia Pro demo.

Questions

Answers to the most common ones.

The quick fixes people ask for most.

How do I reset my password?

On the login screen, choose Forgot password and follow the emailed link. If it does not arrive within a few minutes, check spam or write to support@taloshealth.ai.

How do I delete my account?

In the app, open Profile, then Delete my account, type DELETE to confirm, and choose Delete permanently. This immediately and permanently deletes your account and all of its data. It works for every sign-in method, including Sign in with Apple.

How do I manage or cancel my subscription?

Premium is billed on our website, not inside the app. Sign in at rezilia.ai in a browser and open your account settings to change or cancel it. Your plan then applies everywhere you use Rezilia.

Is the app free?

Yes. Creating an account and using the core caregiving features is free, with no fee and no subscription required. Premium is optional and only raises a few limits.

How do I report a message or post?

Every post and reply in the community has a Report action, which reaches our moderation team. Community content is also screened before it is published.

Where are your privacy policy and terms?

Read our Privacy Policy and Terms of Service. For security and data questions, see Security and Privacy.

Still stuck?
Write to us.

Email support@taloshealth.ai or use the contact page, and a real person will get back to you.